Rogers Electric

Information Technology Support Representative

US-GA-Alpharetta
Job ID
2018-2687
Category
Information Technology

Overview

Rogers Electric is one of the country's leading electrical and lighting service providers, for retail, commercial, food service and public sector properties across the U.S. We provide management, labor, materials and equipment for the installation and maintenance of electrical and lighting systems, and do it effectively across multi-site or single unit properties. We are self-performing, and our people are professional and conscientious, consistently delivering quality work, when you need it, every time. We get the job done.

 

The Information Technology Support Representative provides IT support to field technicians and office employees in the use of computer and cell phone hardware and software.

 

 

Responsibilities

  • Provide first level contact and convey resolutions to customer issues while meeting specific IT performance measurements
  • Engage users on specific functions and needs around custom web and mobile applications
  • Assist in maintaining and managing all user facing hardware and accessories (PCs, display devices, tablets, multifunction printers, collaboration products, etc.)
  • Training other staff members on troubleshooting and diagnosing problems
  • Writing, editing, and revising training manuals for new and updated software and hardware
  • Resolving problems with networks and other computer systems
  • Diagnosing system errors and other issues
  • Following up with customers to ensure full resolution of issues
  • Running reports to analyze common complaints and problems
  • Installing or changing software to fix issues
  • Remotely accessing hardware or software for clients to make changes and fix problems
  • Preserve and grow your knowledge of help desk procedures, products and services
  • Other duties as assigned

Qualifications

  • Bachelor’s Degree in Computer Science or related field; or 2-4 years of experience in a IT support position
  • Play a strong role in configuring and maintaining PC’s, servers, laptops, tablets, smart phones to stringent company requirements
  • Ability to organize and manage multiple priorities while being responsible for ad-hoc tasks and planned project based work
  • Strong client-facing and communication skills
  • Able to work in a fast-paced environment

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